Channel Enablement Manager

DESCRIPTION

Social media is being manipulated by bad actors, damaging the reputations of brands and individuals, spreading fake news and consumer hate. Cyabra’s technology filters through social conversations to empower brands and government agencies to uncover disinformation and discern people’s real sentiments online. Our powerful lens taps into hives of activity that are connected by common interests and passions to provide a deeper understanding of what drives consumers to help brands make smarter decisions. 

We’re looking for a talented Channel Enablement Manager to provide ongoing support and guidance to our strategic partners globally. You’ll be responsible for developing a positive experience and fostering healthy working relationships with our various partners and resellers. As a Channel Enablement Manager, you will become part of our incredible Sales team and be accountable for revenue goals by driving innovative discussions with key partners and overseeing day-to-day account-level activities. 

Ideal candidates for this position will have a background in the SaaS industry for a minimum of 3 years, specifically in roles related to Channel Management or Enablement. You must share our enthusiasm for data and insights while demonstrating a genuine eagerness to learn and develop professionally. 

KEY RESPONSIBILITIES: 

• Onboarding and Training: Facilitating the onboarding process for new resellers or channel partners, ensuring they understand our product, features, value, and sales strategies. Conducting training sessions, creating training materials, and providing ongoing support.
• Relationship Management: Developing and nurturing relationships with channel partners. Working closely with them to align goals, strategies, and initiatives. Providing guidance, support, and resources to ensure their success.
• Strategy Development: Collaborating with cross-functional teams to develop channel strategies that align with the company's overall objectives. Creating plans to optimize the performance of channel partners and maximize their impact on sales and revenue.
• Enablement Tools and Resources: Identifying, creating, and managing tools, resources, and platforms that enable channel partners to effectively sell the SaaS product/service. This could involve developing sales collateral, playbooks, training modules, and providing access to necessary software or systems.
• Performance Tracking and Analysis: Establishing metrics and KPIs (Key Performance Indicators) to evaluate the performance of channel partners. Analyzing data to identify areas for improvement and implementing strategies to enhance partner performance.
• Communication and Collaboration: Acting as a liaison between internal teams (such as sales, marketing, product, and support) and channel partners. Ensuring clear communication, sharing updates, and coordinating activities to optimize collaboration.
  

REQUIREMENTS

• A bachelor's degree in business, marketing, communications, or a related field
• Proven experience (3 years) in a SaaS company preferably related to channel management, sales or partner enablement. 
• Proven track record in developing and implementing successful training and enablement programs for channel partners.
• Excellent interpersonal skills and the ability to build and maintain positive relationships with various stakeholders, including internal teams and external partners.
• Experience working with cross-functional teams, collaborating with various departments (sales, marketing, product, etc.), and driving initiatives to successful completion.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Willingness to travel occasionally for client meetings and presentations.