Global Service Program Manager

Careers that Change Lives

Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As the Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.

Be a leader and innovator, while becoming part of the Medtronic family.

A Day in the Life

As the Service Program Manager you will manage projects and programs by:

• Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs, while meeting milestones and deadlines in an autonomous environment and communicating effectively with key stakeholders.
• Leading cross-functional global teams for Service projects and programs for the Enabling Technologies (ET) business unit, particularly supporting the Mazor Robotics site in Caesarea, Israel.
• Providing service design input and developing service strategies for new product launches.
• Developing, implementing and improving processes across Service to standardize, drive consistency, and improve service delivery for both internal and external customers.
• Becoming a service business expert and applying that knowledge to educate and mentor others.
• Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Enforcing quality standards within every project and all day-to-day activities.
  
  

Must Haves

• Bachelors degree required
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience leading diverse and complex projects and programs
• PMP Certification (or ability to attain within 1 year)
  
  

Nice to Haves

• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
• Strong written/verbal communication and problem-solving skills
• Microsoft Excel and Microsoft Project expertise
  
  

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
  
  

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

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