Elmo servo drives technology enables the world’s most advanced robotics, medical devices, semiconductors, and industrial automation equipment.

We are looking for an RMA Manager to join our team!

Duties & Responsibilities:

• Metrical management of the RMA process and customer complaints in the organization.
• Investigation of faults within RMA, faults arising in the field, and recurring production faults.
• Responsibility for the collection of information, contact with customers/application personnel as required, in-depth analysis of the fault (Root Cause), and preparation of FA and 8D reports for customers.
• Work with the various development factors (development engineers/product managers), and the production and quality teams to investigate and find the root of the problem.
• Customer service/technical response to customer faults and solutions.
• Monitoring and effective testing of decisions, analysis reports, and 8D embedded in the organization.
• Responsible for the analysis, presentation, and improvement of customer satisfaction KPIs.
• In this framework, an in-depth knowledge of the products and familiarity with the company's quality/production processes is required.
  
  

• Practical Electronics - mandatory, electronics engineer - an advantage
• At least 5 years experience with fault investigation methods- a must
• 5 years experience in testing and fault investigation laboratories- a must
• Experience working with global entities
• English - high level
• Excellent service and knowledge
• Ability to implement work processes and harness internal and external work interfaces
• Willingness to work calls at non-routine hours with foreign offices and/or clients