Risk Operations Specialist

About The Position

As a Risk Operations Specialist, you’ll be joining the team working behind the scenes to protect Melio from bad actors; managing the risks that might have adverse impacts on our product, financials and our ability to meet client needs. This includes “classic fraud,” but also policy and platform usage concerns. You’ll be evaluating the verticals we work with, as well as product features to understand our unique profiles and exposures to risk. This team supports US workdays.

Minimum Qualifications To Apply This Role

• 1-2 years of proven experience in fraud detection, investigation, or a related field.
• Strong attention to detail, and sharpness.
• Demonstrated ability to proactively problem solve and be a top-notch team player
• Excelled interpersonal, collaboration, and communication skills
• A high level of fluency and written communication skills in English
  
  

• Onboard new accounts to Melio’s platform according to business and risk parameters.
• Handle frontline fraud and policy decisioning to support ongoing business needs
• Manage escalations related to Risk and compliance through internal cross-functional team collaboration
• Handle tickets and written communications with end users, escalations and partnership inquiries according to relevant prioritization
• QA and monitoring of manual and automatic decisions