Customer Support Engineer Tier 3

Description

In this role you will

• Provide support to end users, partners, distributors, and subsidiaries
• Provide troubleshooting and technical support via phone, web based tools, and email
• Handle escalations from Tier 3
• Assist customer base during installations
  
  

• 2+ years of Software and Networking experience in technical support/tier 3 - Mandatory
• Strong understanding of Networking, Windows/Linux, SQL - Mandatory
• Proven experience with international customers - Mandatory
• Strong technical and analytical skills
• Solid experience in problem analysis and resolution of software issues
• Proven ability to work in a self-directed environment
• Innovative thinker who is positive, proactive, and readily embraces change
• Ability to professionally handle clients through all interfaces
• Strong written and verbal communication skills in English- Mandatory
• Proven experience as a Practical Engineer- Mandatory / Electronic Engineer – Advantage