Senior IT Support Technician

Description

Scopely is looking for a Senior IT Support Technician to join our IT/Ops team in Herzliya, Tel Aviv on an on-site basis!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

The Senior IT Support Technician will be responsible for providing on-site support for IT service requests by Scopely employees based in Herzliya, Tel Aviv. Reporting to the EMEA IT Manager, this role will serve as the primary technical point of contact for on-site and remote Scopely employees based in Herzliya, Tel Aviv.

• Liaise with counterparts from the AMER and APAC regions to ensure global standardization and process adherence
• Oversee and execute all aspects of employee onboarding and offboarding for employees based in Herzliya, Tel Aviv
• Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, and account provisioning in Google/Okta/JumpCloud
• Collaborate with other departments and stakeholders to identify and address IT needs and requirements
• Assist with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, and software within established standards and guidelines
• Assist with on-site and remote events (All Hands Meetings, etc.) which will involve, but not be limited to: setting up content on televisions or digital signage, moving equipment from one location to another, providing equipment to end users, etc
• Manage user accounts, permissions, and access rights in Okta, Google Workspace, and other internal Scopely systems and corporate SaaS services
• Maintain complete hardware life cycle including inventory of hardware and software assets, forensic backups and full depreciation e-waste
• Define and document system run books and operating procedures including periodic auditing for accuracy
• Evaluate and recommend new technologies and tools to improve efficiency, productivity, and security
• Manage IT vendor relationships within Israel to ensure availability of IT hardware and services as needed
  
  

What We’re Looking For

• 3 to 6 years of experience supporting end users across the complete IT stack in an office setting
• Experience working with third party vendors for the purposes of procurement and hardware lifecycle management
• Advanced experience and knowledge of networking and information security
• Familiarity with core business applications such as Jira, Confluence, and Slack
• Familiarity with developer tools such as Unity, Autodesk, Perforce Github, GitLab, Jenkins, or Perforce
• Ability to work independently ensuring completion of all projects and tasks
• Ability to adapt and learn new technologies as the business needs grow
• Strong English language skills are required for this role as we have a highly diverse and global business
  
  

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

About Us

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.

Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

For more information on Scopely, visit: scopely.com.

Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.

Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [email protected].