Technical Support Engineer

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer at Tufin you will:

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS
• Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
• Help to create documentation of best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers’ technical environment

Software leveraged by Tufin include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

• Location: Israel Tel-Aviv

Responsibilities

• 3+ years implementation/operations experience of Linux servers, virtualization
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
• Experience with authentication technologies (LDAP, TACACS, RADIUS, etc.)
• Experience with SQL queries is a plus
• Proficiency with X.509 certificates and SSL/TLS usage and troubleshooting is a plus
• Experience in scripting languages are a plus (BASH, Python, Perl, etc)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Loyal, reliable, devoted & conscientious
• Highly responsible and accountable
• Familiar with Kubernetes - Advantage