Senior Help Desk

Company Description

Yael Group is a leading Israeli IT company that offers a broad range of technological solutions, including Business Processes and Integration, ERP, CRM, Cloud, Digital Solutions, Data and Analytics, Financial Technology, Data Security, ECM, Queue Management, Hardware Solutions, Technical Documentation, Outsourcing, and Offshore Services. We provide end-to-end project management and facilitate clients' going digital through innovative solutions tailored to their needs. Yael Group offers a dynamic work environment with over 1,500 professional employees.

Role Description

• Responsibility for supporting the entire personal computing environment and the use of the central computing systems for the company's senior executives, with an emphasis on ongoing care of mobile devices such as cell phones, tablets, etc.

• Centralization of the computerization requirements of the senior bureaus and referral to the appropriate parties in the information systems unit while monitoring implementation until these requirements are fully met.

• Ongoing management of physical and virtual conference room activities such as ZOOM management meetings for the offices of the company's senior executives and in accordance with their request.

Qualifications

• Over a year of experience as a support person in an organization with more than 1000 users.
• Proven knowledge and complete familiarity with OFFICE MICROSOFT software.
• Proven knowledge of IOS and ANDROID smart phone and tablet operating systems.
• Proven knowledge of user computer operating systems such as Windows 10/11.
• Proven knowledge in managing virtual meeting and conference sharing applications such as ZOOM, TEAMS.