Technical Support Engineer (Tier 3)

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

The company is headquartered in the heart of Tel Aviv.

We’re looking for an experienced Technical Support Engineer (Tier 3) with a creative mind and extraordinary problem solving skills to join our team. The team aims at providing immediate, high-quality solutions to any issues rising directly from our live systems.

Responsibilities

• Perform in-depth troubleshooting including DB analysis, reading system logs and debugging codes.
• Lead escalations from start to finish while owning all of the technical and managerial aspects of the issue.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Provide solutions for complex issues that were escalated by other support levels.
• Identify and escalate issues as needed.
• Collaborate with the Business, CRM and R&D teams.
• Provide around the clock availability for production issues.
  
  

• 2+ experience in Technical Support, Production Engineer or similar role.
• Proven experience with SQL and data analysis.
• Experience with system log analysis.
• Experience working with REST APIs. - Ability to understand flows and provide creative troubleshooting solutions.
• Multi-tasker, self-learner, highly motivated and a team player.
• Strong capabilities building organized processes and structured formal documentation.
• Ability to comply with tight deadlines and self-prioritize.
• English - excellent written and verbal communication skills.