Knowledge Base Writer - Hebrew & English

Job Description

• Localize from English to Hebrew for the Wix Knowledge Base, including how-to articles, tutorials and feature requests following our style guidelines and Wix tone of voice
• Manage the localization of knowledge base content in Hebrew, including being responsible for updating glossaries, style guides, and collaborating with other localization teams to ensure consistent Hebrew content across touchpoints
• Assist the English Knowledge Base team in creating and updating Help Center content, according to style guidelines and Wix tone of voice
• Collaborate with other internal stakeholders such as subject-matter experts, product managers, and other teams to gather information and ensure the accuracy of the information provided
• Analyze content efficiency by focusing on user satisfaction and how to reduce tickets
• Prioritize tasks effectively, communicating progress and any issues with the team
• Juggle multiple releases and deliver under tight deadlines with minimal revisions
  
  

Qualifications:

• You’re a native-level English and Hebrew speaker with at least 1 year of experience in knowledge base, technical, or product writing
• You’re a highly organized, brilliant communicator, passionate about localizing and delivering a great experience for users
• You can localize complex information into user-friendly language
• You’re tech-savvy, flexible, and eager to take on multiple, challenging projects
  
  

About The Team

We are Wix’s Knowledge Base team, a team of more than 30 writers who break down complicated concepts into concise, engaging text and work with multiple stakeholders to produce help articles and tutorials that address our users’ needs. We belong to the Wix Customer Care organization and use our unique understanding of Wix’s products to provide support content to over 200 million users around the world. We are also part of Wix’s Writers Guild, the connective tissue uniting Wix’s global team of 220 writers across all disciplines.

We are offering a hybrid work model.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

We currently only accept applicants who are located in Ireland or Israel and eligible to work full-time in the Republic of Ireland or Israel.

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.