Credit Service Representative

Summary:

Credit Services Manager, this position will be responsible for the collection and servicing of all accounts, ensuring that accurate customer account files are maintained in the electronic database and that customers are contacted according to a systematic collection schedule.

Responsibilities:

• Contact customers with past due accounts Maintain established levels of A/R, Cash, Calls and DSO
• Constant improvement of A/R, Cash, Calls & DSO
• Document all communications with customers, and internal co-workers, in Salesforce.com or Oracle Advanced Collections Adhere to established guidelines throughout the collections process
• Dedicated follow-up of all collections efforts, both externally and internally
• Research account disputes and billing discrepancies while performing account/payment reconciliation
• Research prior payment history and run queries as necessary
• Adherence to and enforcement of compliance with company policies and procedures
• Responsible for credit inquiries from external and internal clients
• Identify, research and resolve credits and unapplied cash receipts
• Participate in special projects as needed
  
  

• Computer Skills
• Communications (Phone/email/meetings)
• Basic Accounting Skills
  
  

• Firm personality and skills to successfully collect delinquent payments
• Works well in a team environment Professional, works in an organized manner, is detail oriented and able to handle difficult accounts with persistence and tact
• Effective analytical skills and time management skills
• Excellent negotiation, oral and written communication skills
• Proficiency in MS Windows - Excel and Word skills required Knowledge is a plus Knowledge of Oracle Advanced Collections a plus
  
  

• 5 solid years of Accounts Receivable Collections experience.
• 1-2 years collections experience.
• Experience with international accounts a plus.
• High school diploma required.
• BA or BS degree preferred.