COO and VP Product

About the Company: The company is an early-stage startup revolutionizing the field of customer experience data intelligence with our cutting-edge AI-based platform. Our mission is to empower businesses to gain deeper insights into customer needs, enhance satisfaction, improve retention rates, and drive sustainable growth. We are on a mission to redefine the customer experience landscape and seek a dedicated and visionary COO and VP of Product to lead this charge.

Role Overview: As the startup's COO and VP of Product, you will play a pivotal role in shaping our product's future and ensuring our company's efficient operations. You will lead our product strategy, vision, and execution while also overseeing the organization's day-to-day operations.

Key Responsibilities:

Product Strategy and Vision:

· Develop and articulate a clear product vision aligned with the company's goals and objectives.

· Define and communicate short- and long-term product roadmaps to drive innovation and growth.

Product Leadership:

· Lead and mentor a dynamic product management team, fostering a culture of innovation, collaboration, and accountability.

· Oversee product lifecycle management, from concept to launch, ensuring successful product delivery.

Operations and Leadership:

· Provide strategic leadership and guidance to all operational functions, including but not limited to finance, HR, and customer support.

· Streamline and optimize internal processes to enhance efficiency and productivity.

· Collaborate with the executive team to develop and execute the company's overall strategy.

· Ensure effective communication and alignment across all departments.

Market Research and Analysis:

· To inform product development and stay abreast of industry trends, competitive landscape, and emerging technologies.

· Conduct market research and gather customer feedback to identify product improvement and expansion opportunities.

Metrics and KPIs:

· Define and track key performance indicators (KPIs) to measure the success and impact of the product and operations.

· Use data-driven insights to make informed decisions and iterate on the product and operational strategies.

Qualifications:

· Proven experience in senior leadership roles within a technology startup environment.

· Over ten years of Product Management experience.

Over five years of Operation experience.

· Led over three products from scratch to product market fit.

· Strong background in AI, data analytics, or related fields.

· Exceptional leadership and team management skills, with a demonstrated ability to inspire and

lead high-performing teams.

· Strategic thinker with a track record of developing and executing successful product and

operational strategies.

· Excellent communication and interpersonal skills, with the ability to convey complex technical

concepts to non-technical stakeholders.

· Results-driven mindset with a focus on achieving measurable outcomes.

· Entrepreneurial experience is advantageous.

Join us and be part of an innovative, forward-thinking team dedicated to transforming the customer experience landscape. Suppose you are passionate about AI, data intelligence, and driving growth through product innovation and operational excellence.