Payments Operations Specialist

Description

We are looking for a talentedPayments operations specialist to join our awesome Payments team, who is passionate about online payments and will be responsible for ensuring the seamless and efficient functioning of Fiverr's payment systems and processes, contributing high level of service for our customers and supporting the platform's growth and success.

WHAT AM I GOING TO DO?

• Monitor and resolve ongoing payment collection and transaction issues.
• Work collaboratively with cross-functional teams and third-party providers to improve operational processes and flows.
• Design and develop the ongoing reconciliation processes.
• Manage the daily cash flow and FX processes.
• Lead and support tax reporting, audit queries, and financial reconciliation, including monthly reporting.
• Work closely with Product and dev teams to identify, prioritize, and drive payment improvements.
• Perform root cause analysis on complex payment issues to implement long-term solutions.
• Manage the relationship with several Payment providers.
• Track, analyze, and take ownership of key payment operations metrics. Influence and communicate insights to relevant stakeholders.
  
  

Requirements

• At least 2 years experience in payment management / Payment Service Provider.
• Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, disputes, cross-border payments, and payouts.
• Strong analytical skills and attention to detail
• Amazing Excel skills.
• Experience in SQL and big data - an advantage
• A detail-oriented personality who can dive into complex cases to find the root cause.
• Ability to prioritize tasks based on impact and sensitivity.
• Bachelor’s degree in Finance, Business, or a related field.
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.