Team8-IT Specialist (Help Desk), Temporary

Team8 is a cutting-edge venture group specializing in incubating and investing in enterprise technology, cyber, AI, fintech, and Digital health. We are currently seeking a skilled and highly motivated IT Specialist with a strong focus on Help Desk support to join our dynamic IT team.

As an IT Specialist (Help Desk) at Team8, you will play a vital role in providing user support, troubleshooting technical issues, and ensuring the smooth operation of our IT systems. Your responsibilities will encompass a range of Help Desk functions, including providing support to our early-stage portfolio startups, assisting end-users, and coordinating IT systems and procedures.

This position is temporary, with an expected duration of 9 months.

Responsibilities:

Help Desk Support:

• Provide timely and effective support to end-users, addressing technical inquiries and issues.
• Utilize remote tools to troubleshoot and resolve problems, ensuring minimal downtime.
• Conduct training sessions to enhance user knowledge and promote self-help solutions.
  
  

• Assist in the maintenance and support of Team8's computing infrastructure and network.
• Collaborate with the IT team to deploy and maintain IT systems, endpoints, and applications.
• Facilitate new user onboarding, including software installations and workstation setups.
  
  

• Install, upgrade, and patch software releases to maintain system integrity.
• Conduct regular audits of IT systems to assess performance and compliance with established policies.
  
  

• Provide specialized IT support to our early-stage portfolio startups, understanding their unique technical needs.
• Collaborate with startup teams to address specific IT challenges and requirements.
  
  

• Manage the inventory of laptops and peripherals, ensuring proper documentation.
• Oversee technical procurement processes to meet the organization's IT requirements.
  
  

• Proven experience in IT administration with a specialization in Help Desk support.
• Familiarity with various operating systems and platforms (Windows, Mac OS, Linux, iOS, Android).
• Proficiency in wired and wireless networking, including remote connectivity.
• Strong customer service skills with a service-oriented mindset.
• Excellent communication and interpersonal skills.
• Knowledge and experience with Active Directory and Google Admin console.
• Experience supporting MAC laptops and familiarity with collaboration platforms.
• Customer service skills
• Fluent in English.