Information Technology Specialist

About AllCloud

AllCloud is a global professional services company providing organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology and data and analytics.

Job Summary

AllCloud is looking for an IT Specialist, your key area of responsibility will be creating customer satisfaction through your superb troubleshooting and problem-solving skills. As an IT Specialist at AllCloud you will gain invaluable hands-on experience working on cloud technologies and SaaS based applications. You will have the opportunity to manage and support breakthrough cloud environments, as well as diagnose and fix issues to improve existing cloud-based systems.

You will support internal employees globally that will be using Windows and MAC OS devices. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve issues and provide solutions. Strong communication and organizational skills will make you an ideal and successful candidate.

Summary of Key Responsibilities

• Provide remote & frontal support
• Manage apps, services and hardware while providing functionality & security
• Manage and support Mac, Windows and network systems
• Manage incidents and problems, working with vendors and partners
• Create and maintain procedural and training documentation while complying with internal controls and policies
• Identify opportunities and recommend solutions to enhance and improve business processes and security

Summary of Experience:

• 3 years in a technical support role for a medium-sized business, with a focus on customer service
• Managing and supporting laptops, smartphones, network appliances and security
• Google Workspace (G Suite) management
• Mac and Windows management and support
• Supporting SaaS based Environments e.g SmartSheet, Docusign, Zoom.
• Service oriented – Customer facing skills
• Flawless English
• Dynamic and Fast learning
• Detail-oriented, self-sufficient, resourceful, organized, and proactive
• Information Security understanding and awareness
• Network communications
• Working with international vendors and partners

Advantage

• OneLogin / Atlassian / Microsoft 365
• MDM (Intune/Kandji)
• EDR (CrowdStrike)
• Zoom Phones

Certifications (Advantage)

• PC Technician or similar
• AWS Certification

Why work for us?

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.