Customer Service Team Lead

This is an NBN Connect post on behalf of another organization.

An established healthcare company is looking for a Customer Service Team Leader. Based in Bet Shemesh, we are dedicated to providing products and services, primarily to the U.S. market, with logistic centers around the world.

Responsibilities:

• Lead a small team of customer service agents and liaise with the outsourced Customer Service Team.
• Effectively handle customer inquiries via phone, chats, and emails.
• Work with multiple platforms including ZENDESK (a plus), Google Sheets, CRM, and eCommerce experience.

Requirements and Qualifications:

• English at mother tongue level.
• Must have real customer service experience.
• Is familiar with CRM Ticketing systems.
• Want to influence the way our users perceive our company and products.
• Is comfortable working evening hours (not daily and not extended hours).
• Attentive to detail.and tech-savvy.
• Problem solver with strong critical thinking skills and the ability to thoughtfully identify challenges and solutions.
• Bonus points if you have experience working in front-facing customer service in the healthcare field.
• Must be flexible and able to work both from home and our office.