AI Solution Engineer

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Our Story

Centrical grew out of the business intelligence (BI) software segment. BI let managers know how employees were doing, but it typically did not convey how to turn manager-led performance insights into employee performance actions.

Since employees were the ones doing the work, Centrical’s vision was to place them at the center of the process. To share with them insights about their work, to help them improve, be more focused, get better at what they do, as well as make it fun. Along with that, Centrical empowers managers to enable their team members to be more successful with AI-powered, closed-loop coaching that triggers personalized activities that impact individual employee performance and real-time performance visibility. That makes for better coaches and better-performing employees.

Centrical, founded in 2013, is convinced that employees are the center of business success. We operate from offices in New York City and Israel. And are proud to have an expanding list of enterprise businesses as customers, including Microsoft, Teleperformance, Synchrony Financial, Webhelp, and Swiss Life, among others.

This is a hands-on, cross-functional builder role focused on turning business needs into practical, working systems. You will partner closely with Marketing, Sales, and Operations leaders to understand how they work, identify opportunities for improvement, and implement AI-powered solutions that drive measurable impact.

Responsibilities

Partner with team leads to deeply understand workflows, challenges, and operational bottlenecks.
Identify opportunities for automation and AI enablement across teams.
Design and implement AI-powered internal tools and systems.
Build and maintain integrations between platforms (CRM, marketing tools, internal systems, etc.)
Develop lightweight applications and automated workflows.
Rapidly prototype solutions and iterate based on real usage.
Drive adoption and ensure solutions are practical and scalable.
Document processes and create repeatable internal standards.

Requirements

1–4 years of hands-on experience building systems, automations, or technical business solutions
Experience working with APIs and system integrations
Experience with automation platforms (e.g., Zapier, Make, n8n or similar)
Familiarity with AI tools and LLM APIs
Ability to build lightweight web tools or internal applications
Strong business process thinking and analytical mindset
Excellent communication skills and confidence working directly with stakeholders
High ownership, independence, and comfort operating in ambiguity

To apply, please send your CV to jobs@centrical.com