VD Tech Support

Position Summary

Role and Responsibilities

· Provide excellent & differentiated tech support to customers

· Leading technical support on various home appliances products

· Resolving customer problems; identifying trends & weak points and contacting relevant teams

· Review & analyse products quality issues and provide technical advice

· Meet and exceed department’s targets & KPIs

· Strategic approach to improve customer service experience

· Analyzing service and customer service data

· Working closely and in synchronization with various internal and external interfaces.

Skills and Qualifications

Experience in technical support service roles.

Technical knowledge and orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
English- High level.