IT Support Specialist (Tier 2)

Description:

abra Professional Services is seeking for an IT Support Specialist (Tier 2)!

We are looking for a highly skilled and motivated Tier 2 IT Support Specialist to join our technical team. If you are an expert at troubleshooting complex computing environments and thrive in large-scale organizations, your place is with us!

Key Responsibilities:

• Provide expert-level (Tier 2+) technical support for software and hardware issues.
• Solve complex problems in Windows 10/11 and Office 365 environments.
• Manage and troubleshoot Active Directory and Exchange servers.
• Support VDI (Virtual Desktop Infrastructure) and Mobile application environments.
• Handle technical escalations in a large-scale enterprise environment (500+ users).

Requirements:

• 3+ years of proven experience in technical support/Help Desk – Must.
• Relevant technical education/certification in IT or Computer Science – Must.
• Proven experience as a Tier 2 (or higher) in medium to large organizations.
• In-depth expertise in Active Directory and Exchange management – Must.
• Strong knowledge of Windows OS, Office suite (2010/2016/365), and Mobile apps.
• Experience with VDI environments.
• High-level Hebrew (written/verbal) and good English skills.
• Ability to work evening shifts and holidays as required.