HelpDesk - 365

Description:

We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team.

This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators, handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments.

Key Responsibilities

• Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
• Assist with configuration, monitoring, and administration of 365 services.
• Support user identity and access management (Azure AD, permissions, and security policies).
• Document technical procedures, incidents, and known issues for knowledge sharing.
• Collaborate with the infrastructure and migration teams on ongoing projects.
• Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

Requirements

• 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
• Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
• Familiarity with Azure AD, user management, and security configurations.
• Strong troubleshooting and analytical skills.
• Experience with Windows Server, Active Directory, and Group Policy.
• Excellent communication and documentation skills (English – professional level).