Digital Project Manager

Description:

Join abra and lead end-to-end User Experience (UX) processes across enterprise digital platforms, helping shape consistent, user-centered journeys that drive real business value!

Job Description

• Lead and define UX processes across the organization's digital assets, including websites, portals, applications, and chatbots.
• Translate business and operational requirements into user experience principles, user flows, and customer journeys.
• Work closely with business stakeholders, product teams, IT teams, and external design studios.
• Create UX briefs, define user experience requirements, and ensure proper implementation of UX guidelines.
• Establish UX standards, methodologies, and best practices across multiple digital channels.
• Ensure a consistent user experience across all digital platforms and touchpoints.
• Participate in early-stage project planning and requirements gathering, with a focus on user journeys and usability.
• Collaborate with development, QA, and architecture teams to ensure successful implementation.
• Support continuous UX improvements throughout the product lifecycle.
• Analyze user feedback, usage data, and UX-related insights to drive ongoing enhancements.

• 3-5 years of experience in UX, Digital, Product, or User Experience Design/Analysis roles.
• Proven experience defining UX processes and user journeys, beyond visual design.
• Experience working with design studios or UX/UI teams.
• Strong understanding of business and operational processes.
• Experience working with development teams and IT organizations.
• Ability to create UX specifications, user flows, and user journey documentation.
• Hands-on experience with UX collaboration tools such as Figma, Miro, FigJam, and Confluence.
• Strong analytical thinking and a system-wide perspective.
• Excellent communication and stakeholder management skills.
• Ability to lead cross-functional processes in a complex organizational environment.

Advantage

• Experience working in large-scale enterprise environments.
• Experience in public sector, infrastructure, or highly regulated organizations.
• Familiarity with CRM systems, enterprise portals, and customer-facing service applications.
• Experience measuring and analyzing user experience through feedback and analytics tools.
• Knowledge of Accessibility standards and best practices.
• Experience working with multiple digital products and platforms simultaneously.