Customer Support Representative

STB Union is looking for a customer support representative to join our team.

Work will be conducted from our office in Rishon LeZion.

It’s a full-time position with the following working schedule:

Sunday-Thursday

09:00-18:00

Friday

09:00-14:00

Main responsibilities:

-answering incoming calls, chats and emails from customers and partners

-ensuring fulfillment of regulatory requirements to prevent any delays in operational process

Requirements:

-Hebrew, English - high level (both verbal and written) – MUST

-Russian language – big advantage

-highly organized

-responsible

-patient

-excellent verbal and written communication skills

-problem solving ability

-proactive approach

-ability to stay concentrated for a long period of time

-tech-savvy

-previous experience in customer service – advantage