Customer Service Representative

An eccomerce company in Haifa is looking for a Customer Support Representative to join their team!

In this role you'll be at the forefront of innovation within the digital jewelry space. Your role revolves around problem-solving and providing exceptional service to drive the company's customers toward success.

Your responsibilities will encompass guiding each company through the initial adoption phase and continuing to assist them thereafter. Whether it's through video calls, emails, or instant messengers, your goal will be to ensure our customers' satisfaction and triumph.

You'll gain profound insights into jewelry eCommerce, ultimately becoming an expert in this field. Dedication to mastering technical tasks and seamless communication with clients will open up numerous opportunities for advancement within our organization.

Key Responsibilities:

- Facilitating smooth onboarding processes for new customers, assisting with account setup, troubleshooting issues, and ensuring optimal utilization of our platform.

- Providing prompt and accurate responses to customer inquiries via phone, email, or chat.

- Understanding customer requirements and guiding them through specific platform features.

- Identifying and reporting product malfunctions, conducting tests, and gathering user feedback.

- Keeping customers updated on new platform features and functionalities.

- Collating customer feedback for our Product, Sales, and Marketing teams.

- Maintaining comprehensive product documentation and optimizing our solution center.

- Streamlining knowledge resources and refining work processes.

Professional Requirements:

- Minimum of 1 year of experience in a Technical Support Specialist or similar Customer Support role, catering to B2B or corporate clients.

- Proficiency in tech-related jargon, ERP, CRM, and various eCommerce platforms.

- Experience with ERP/CRM/Back-office tools, help desk software, and remote support tools.

- Background in supporting intricate software products is advantageous.

- Exposure to eCommerce operations is beneficial.

- Familiarity with the jewelry industry is a plus.

- Previous engagement in Customer Success teams is favorable.

Personal Attributes:

- Excellent written and verbal communication skills in English.

- Equivalent experience or a 4-year college degree.

- Proficiency in handling technical challenges.

- Effective time management and goal-oriented approach.

- Strong problem-solving skills in high-pressure environments.

- Positive attitude and a passion for helping others succeed.

- Adaptability and adeptness in managing dynamic situations.

- Professional and approachable demeanor.

- Ability to multitask effectively.