Solutions Engineer

Anzu is the most advanced intrinsic in-game ad solution for mobile, PC, console, and the metaverse. Anzu’s in-game ads put players first and help advertisers reach audiences programmatically in a non-disruptive and highly engaging way. A patented 3D ad tracking engine, the first to bring viewability measurement in-game with Oracle Moat and IAS, partnerships with trusted AdTech vendors, and compliant with the industry measurement standards outlined by the MRC and IAB make Anzu the preferred in-game advertising partner for brands and agencies worldwide.

Anzu helps game developers monetize their titles with ad placements that complement the gameplay, and by monetizing the entire game session, they benefit from consistent and reliable revenue streams. Supporting all major and custom-built game engines and a full-stack ad monetization solution that provides complete control over ad placements makes Anzu the preferred in-game ad monetization partner for developers worldwide.

Backed by Sony Innovation Fund, NBCUniversal, Samsung Next, Bandai Namco Entertainment 021 Fund, WPP, PayPal Ventures, and many other prominent investors, Anzu is on a mission to make advertising in games better. Better for brands, better for game developers, and better for gamers. Learn more.

We are looking for an experienced Solution Engineer for the operations department to further establish our technical support processes, become a subject matter expert in our in-house tools, and support our various business teams.

• Establish and improve processes and procedures for technical support, including incident management, ticketing systems, and knowledge management
• Engage, work, and coordinate with other departments and 3rd-party suppliers to ensure that technology needs are met, and systems are integrated effectively with other business processes
• Set and establish best practices, ensuring exceptional service delivery and customer satisfaction
• Work closely with the company’s business teams and clients to deeply understand their needs and requirements
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the teams
• Monitor and analyze support metrics and KPIs to identify trends, areas for improvement, and resource allocation optimization
• Drive the resolution of complex technical issues and ensure timely and effective communication with customers
• Collaborate closely with engineering, production, marketing, sales, QA, and R&D teams to address customer needs and enhance the product roadmap
• Communicate new features and tools needed for the tech support team
  
  

• Proven experience in a global technical support and solution role (in the AdTech industry is a big advantage)
• Customer-centric mindset and passion for delivering exceptional customer experiences
• Strong problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks simultaneously
• Familiarity with support tools and ticketing systems
• Experience with programming, scripting, reporting, SQL, etc., and working with Web APIs (big advantage)
• Knowledge of software development processes and methodologies
• Analytic skills, experience working with large data sets and various reporting tools
• High level of English with excellent communication skills
• Organized with flawless attention to detail
• Demonstrated success in defining and launching excellent products
• Excellent teamwork skills
• Highly effective cross-functional team management
• Exceptional writing and editing skills combined with strong presentation and public speaking skills
  
  

• Industry-leading global company in the in-game advertising market
• Exciting opportunity to dive into the popular worlds of gaming and advertising
• Central HQ in Tel Aviv, with hybrid working and remote teams around the globe
• Great opportunity for professional growth across multiple areas of expertise working with cutting-edge technology
• Work with AAA and indie gaming studios to make gaming a better place
• Equal opportunity employer with an inclusive environment for all employees
• Competitive salary packages
• And much, much more…