Loyalty Department Manager

About the loyalty department in Mishloha:

Mishloha is an official reseller of Como platform.

Como is a data-driven customer engagement & loyalty solution powering F&B and retail businesses to understand their customers and deliver unforgettable experiences.

About the role:

We're looking for a loyalty and customer engagement department manager. With a proven track record in overseeing processes, a strong background in marketing and sales, and the capability to lead a team towards growth and success.

In this role, you will be responsible for department KPIs, marketing, and sales to ensure growth within existing and new customers.

You will lead the department to success and will create long-term relationships with customers in the retail business.

Responsibilities:

• Analyze and streamline existing processes across departments to enhance operational efficiency and effectiveness.
• Collaborate with senior management to develop and implement strategic plans and initiatives aligned with company objectives.
• Manage a team of CSMs and SDRs.
• Manage and allocate resources including human capital, finances, and equipment to optimize utilization and meet business goals.
• Lead, mentor, and motivate cross-functional teams, ensuring alignment and achievement of targets.
• Monitor KPIs to assess business performance and identify areas for improvement.
• Identify potential risks and develop strategies to mitigate them, ensuring business continuity.
• Drive continuous improvement efforts by implementing best practices and innovative solutions.

Requirements:

• Bachelor's degree in economics, marketing or equivalent
• Several years of experience in the world of customer loyalty and customer engagement
• Experience working with CRM systems
• Experience in managing a promotion team members
• Technical and marketing orientation
• Understanding of the retail and F&B markets
• Ability to work independently and work in a team
• Ability to analyze data and analytical thinking
• High level of English