Support Associate - Haifa

Job Description

Role background

Our Support department is open seven days a week. In our Support team, there is no typical day. To be successful in the Support Associate role you will need to be self-motivated, and have excellent communication skills to be able to support our customers, restaurants, and Courier Partners.

If you have what it takes, we look forward to hearing from you!

What You'll Be Doing

• Customer Focus: Deliver memorable experiences with every customer interaction.
  
  

Collaboration: Team up with our Operations branch to address issues.

Communication: Connect authentically with courier partners, customers, and merchants.

Tech-Friendly: Enthusiasts ready to master CRM and other tech tools.

Ownership: Grab tasks directly, seeing more than what's right in front of you

Our humble expectations

Be Flexible: Ready for weekend and shift-based schedules.

Stay Involved: Able to attend a 4-week training and team lead meetings.

Work On-site: Prepared to work from our office in Jerusalem.

Got Experience: Previously worked in a customer-facing or logistics role.

Quick-learner: You're good at spotting small things, juggling tasks, and writing well.

Go-getter: Eager to dive into a fast-paced startup environment.

Multilingual: Fluent in Hebrew and proficient in English, extra languages are a plus.

Next Steps

Excited to work in a high-growth environment and be part of an ambitious team? Click below to apply!

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants), and Wolt Self-Delivery (service for merchant partners with their delivery staff).

Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people on our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.