Technical Account Manager

Description

Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents, and our customers represent critical national infrastructure across the healthcare, oil & gas, utilities, mining, and manufacturing verticals.

Founded in 2015, Claroty is headquartered in New York City, with more than 400 employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. Claroty has raised $635 million in funding from the world’s largest investment firms and industrial automation vendors – including SoftBank, Bessemer Venture Partners, Rockwell Automation, Schneider Electric, and Siemens – making it the most well-funded industrial cybersecurity company.

Claroty is a dynamic, fast-growing company, and we live our values of People First, Customer Obsession, Strive for Excellence, and Integrity.

We are looking for a highly professional and enthusiastic Technical Account Manager to join us.

Responsibilities

As a Technical Account Manager you are expected to perform the following roles:

• Technical Lead & AMP: Architect assigned to all customers
• Work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to “Steady State”.
• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the point of contact for the Customers for all their technical requirements.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers
  
  

• 2+ years of experience as a Technical Account Manager
• CCNA or CCNP certification is a Must
• Deep knowledge of IT networks is required; previous experience working as a Network architect will be an asset
• Linux operation and troubleshooting skills - advantage
• Experience with Operational Technologies and Operational Technologies networks is a plus
• Full proficiency in English