Sales Analyst

We are seeking an Analyst with expertise in Salesforce (SFDC) and knowledge management to enhance our pre-sales performance and sales efficiency in the AI and maritime technology sector. This role involves in-depth analysis and reporting on sales activities, integrating CRM with other systems, and contributing to AI solution development through market and customer insights. The ideal candidate will possess a blend of analytical, technical, and project management skills, with experience in the technology or maritime industry.

Responsibilities:

1. Key Resp Pre-sales Performance Analysis: Analyse pre-sales activities and performance metrics, identifying areas for improvement and reporting on key findings.
2. Data Analysis and Reporting: Conduct comprehensive sales and pre-sales data analysis within Salesforce and other platforms. Generate insightful reports to guide business decisions. Improve our KPIs for all sales cycle activities.
3. Market and Customer Insights: Use CRM and knowledge management tools to gather and analyse market trends and customer feedback, supporting the development of AI solutions in the maritime sector.
4. Integration and Collaboration: Work with IT and other departments to integrate Salesforce with other business systems and knowledge management platforms.
5. Salesforce Analyst: Manage, customize, and maintain the Salesforce CRM to meet our sales and pre-sales needs.
6. Knowledge Management: Oversee and optimize knowledge management systems, ensuring that relevant information is accessible and updated for sales and pre-sales teams.
7. Project Management: Lead CRM-related projects, knowledge management, and pre-sales analysis, ensuring alignment with our business strategies.

Qualifications:

• Bachelor’s degree in business administration, Computer Science, Information Systems, or related field.
• Proven experience with Salesforce administration and knowledge management systems.
• Experience in analysing sales and pre-sales performance.
• Familiarity with the technology or maritime industry, with a focus on AI applications.

Skills:

• Strong analytical and problem-solving abilities.
• Effective communication and training skills.
• Collaborative mindset with the ability to work across various departments.
• Detail-oriented with a commitment to quality.
• Proficiency in data analysis and reporting tools.