Experienced PC technician

iFOR Fintech, the technological division of the iFOREX Group, is a leading fintech development company, building the financial systems used by iFOREX and supporting the global marketing efforts of our leading trading platform, is seeking for an Experienced PC technician with experience in supporting and servicing internal & external clients.

The HD team is responsible for end-to-end support to 400 employees in Israel and abroad as well as clients support. Monitoring the system & escalating when incidents occur.

Full time job: Sunday- Thursday (Shifts according to need – once in a week)

Responsibilities includes:

·        Supporting users calling to the HD with different win, office, telephony problems

·        Software and hardware installation (VPN, office applications, CRM, printers, etc.)

·        Strong hardware skills – installing SSD, replacing fan, memory, etc. – Is a must

·        Hardware inventory & purchasing responsibility.

·        Client’s support – Monitoring the company production system & handling customer’s issues.

Requirements:

·        At least 4 years of experience as a global Service Desk support, providing remote international support – MUST.

·         At least 4 years' experience in a working environment with Active Directory, Exchange, and cloud office environments.

·        High knowledge level in office365

·        Strong communication skills - Fluent English, read, write – Must.

·        Professional course in the field of networks such as MCITP, MCSA- an advantage

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