Customer Success Operations Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software”. Wouldn't it be amazing if you could join us in our journey?

The Customer Success Operations team defines centralized work processes and tools used by our teams globally, in order to serve the Department and company Strategy and goals.

If you want to join the leader in the DevOps market, do great things along with great people, where no two days are the same and have an impact, you should join us!

As a Customer Success Operations Manager in JFrog you will…

• Manage end-to-end projects from the definition of the specifications to accompanying the deployment of the solution, including documenting the process and training of the team members
• Translate Customer Success member (engineers, team leaders, managers, etc) needs to process specs and mock-ups
• Work hand in hand with the IS teams (Salesforce and BI):
• Bring them process specs that they can translate to technical specs
• Assist with the deployment, QA
• Lead project roadmaps to support the hyper growth of the organization
• Establish ongoing cross-functional collaboration with the other teams to ensure projects are executed on time
• Provide data analysis before kicking out projects that require an empirical focus
• Manage timelines with the teams and monitor the results

• BA in Industrial Engineering, specialty in Information Technology
• 3-5 years of experience as a Business Operations Manager in R&D, Product, Support or Sales Business Operations - experience with Salesforce/ZenDesk/Freshdesk an advantage
• Experience in successfully managing and implementing a Customer Success platform - advantage for experience with GainSight/Totango/ChurnZero
• Capacity to handle a variety of tasks and projects in a fast-paced environment
• Creative, resourceful, detail-oriented, and highly organized
• Excellent communication skills and ability to communicate at all levels of the organization
• Excellent analytical, interpersonal, and problem-solving skills
• Experience with MySQL - a plus