Escalation Engineer

We Are Pandologic (a Veritone Company) -

Pioneering Programmatic Recruitment Since 2007

PandoLogic is the leading programmatic job advertising and vendor management platform. Through big data, artificial intelligence (AI), and proprietary cognitive engines, we enable companies to source quality applicants more effectively and efficiently. Our strategic talent acquisition platform fully automates and optimizes job advertising; from the early stages of job classification and targeted distribution to real-time budget allocation and dynamic bidding across diverse job categories.

https://www.pandologic.com/about-us/

PandoLogic has been acquired by Veritone Inc. (NASDAQ: VERI), a provider of an operating system for artificial intelligence.

We were sought out by Veritone for our AI – our belief in it and our commitment to it – by a company that is focused on using AI for good. To build a safer, more vibrant, transparent, and empowered society.

Veritone is supporting our destiny, keeping our team intact, and honoring our roadmap – this is an incredible growth opportunity.

Integration with their platform will reinforce our tech backbone and allow us to bring trillions of data points – from all sorts of agnostic sources – together to create insights that will power the workforce of the future.

The Role

The Tier 3 Escalation Engineer is responsible for providing technical support to customers and resolving complex technical issues. This position requires a deep understanding of IT systems and troubleshooting techniques. The ideal candidate will be able to work independently and as part of a team to resolve issues in a timely and efficient manner.

The Primary Responsibilities Will Include

• Willing to work as a part of a high-caliber small team and make a difference.
• Be the voice of our customers.
• Be a Technical Leader within our business.
• Perform as an escalation point.
• Investigate, troubleshoot, debug, and resolve our clients’ most challenging and critical technical issues or escalate them to the relevant development team.
• Work closely with Development Engineering teams to drive effective solutions for customer found issues.
• As needed, replicate customer found issues.
• Assess the severity and impact of each escalated issue and prioritize them based on urgency and criticality. You will need to make informed decisions on which issues require immediate attention and coordinate resources accordingly.
• Maintain line of communication between engineering other support teams and other relevant departments during system down / high severity issues
• Provide guidance to other departments, by sharing your knowledge, best practices, and expertise to help them develop the relevant skills so they will know how to solve issues on their own.
  
  

What should you bring?

• Basic SQL with experience in querying large, complex data sets
• Excellent English
• Passion for solving customer issues in a fast-paced environment.
• Ability to communicate findings clearly to both technical and non-technical audiences.
• Excellent problem-solving and analytical skills and impeccable business judgment
• Passion for solving customer issues and advocating for their success
• Ability and drive to learn new technologies quickly
• Able to communicate, collaborate, and work effectively within a distributed team
• Outstanding analytical and organizational abilities
• Ability to remain calm, composed and articulate when dealing with tough customer situations.
• B.Sc. in in Industrial Engineering / Information systems or equivalent academic knowledge – as an Advantage
  
  

Our culture -

When you join us, you’ll become an important member of a well-established, global company. Professionally, you’ll help us disrupt the recruitment advertising market and work on the most advanced technologies with experienced team members and from day one you’ll be challenged to take risks while getting mentorship and support from the team.

We bet you'll love our awesome company culture, great benefits, and crew of collaborative, bold, resilient, innovative, resourceful, and caring people. We love it here, and we think you will too.

If you’ve made it this far and align with our goals, we look forward to reviewing your qualifications!

Discloser

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.