Head of Product Operations

Anzu.io is the most advanced intrinsic in-game ad solution for mobile, PC, console, and the metaverse. Anzu’s in-game ads put players first and help advertisers programmatically reach audiences in a non-disruptive and highly engaging way. Using our patented 3D ad tracking engine, Anzu is the first to bring viewability measurement in-game with Oracle Moat and IAS. Partnering with trusted AdTech vendors and compliance with industry measurement standards outlined by the MRC and IAB make Anzu the preferred in-game advertising partner for brands and agencies globally.

Anzu helps game developers monetize their titles with ad placements that complement the gameplay, resulting in reliable revenue streams. Supporting all major and custom built game engines and a full-stack ad monetization solution that provides complete control over ad placements, Anzu is the preferred in-game ad monetization partner for developers worldwide.

Backed by the Sony Innovation Fund, NBCUniversal, Samsung Next, Bandai Namco Entertainment 021 Fund, WPP, PayPal Ventures, and many other prominent investors, Anzu is on a mission to make in-game advertising better. Better for brands, better for game developers, and better for gamers. Learn more.

We are looking for an experienced Head of Product Operations to lead the technical operations department, further establish technical support processes, and tools, and grow the team to ensure top product quality.

Position:

• Lead, mentor, and develop a team of technical support and product operations
• Establish and improve processes and procedures for technical support, including incident management, ticketing systems, and knowledge management
• Own, lead, and implement various project plans and procedures that align with the technical support strategic objectives
• Engage, work, and coordinate with other departments and 3rd-party suppliers to ensure that technology needs are met and systems are integrated effectively with other business processes
• Set strategic goals and establish best practices, ensuring exceptional service delivery and customer satisfaction
• Work closely with the company’s business teams and clients to deeply understand their needs and requirements
• Foster a culture of collaboration, continuous improvement, and customer-centricity within the teams
• Monitor and analyze support metrics and KPIs to identify trends, areas for improvement, and resource allocation optimization
• Drive the resolution of complex technical issues and ensure timely and effective communication with customers
• Collaborate closely with engineering, production, marketing, sales, QA, and R&D teams to address customer needs and enhance the product roadmap
• Lead product operations activities related to vendor integration and monitoring
• Communicate new features and tools needed for the tech support team
  
  

• Proven experience (4 years+) in a leadership role managing global technical support and solution teams in the AdTech industry
• Customer-centric mindset and passion for delivering exceptional customer experiences
• Strong problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks simultaneously
• Familiar with Open RTB, Vast
• Familiarity with support tools, ticketing systems
• Experience with programming, scripting, and working with Web APIs - big advantage
• Knowledge of software development processes and methodologies
• Analytic skills, experience working with large data sets and various reporting tools
• High level of English with excellent communication skills
• Organized with flawless attention to detail
• Demonstrated success in defining and launching excellent products
• Excellent teamwork skills
• Highly effective cross-functional team management
• Exceptional writing and editing skills combined with strong presentation and public speaking skills
  
  

• Industry-leading global company in the in-game advertising market
• Exciting opportunity to dive into the popular worlds of gaming and advertising
• Central HQ in Tel Aviv, with hybrid and remote working initiatives and teams around the globe
• Great opportunity for professional growth across multiple areas of expertise and working with cutting-edge technology
• Work with AAA and indie gaming studios to make gaming a better place
• Equal opportunity employer with an inclusive environment for all employees
• Competitive salary packages
• And much, much more…