Lead Technical Writer

Job Summary

Spot by NetApp is growing its cloud portfolio, adding new products and features at a rapid pace. This is an exciting opportunity to architect and lead our technical publishing strategy. As a Technical Documentation Lead at Spot, you will drive our information architecture strategy and partner with Product and Engineering teams to ensure the creation and management of world-class user documentation.

You will learn about NPI (New Product Introduction) and new features at a fast pace to provide information on our web-based documentation site. In addition, you will write and edit API documentation to provide clear information for customers using our API reference site.

Deliverables include product documentation, articles, how-to guides, example code, and troubleshooting content. This is a player-coach role where you will be hands-on with our product and engineering groups, while leading and mentoring other team members and working with outside partners to deliver documentation-related deliverables in a timely and accurate manner.

Responsibilities:

• Drive the information architecture strategy for Spot by NetApp's cloud portfolio.
• Collaborate with Product and Engineering teams to create and manage world-class user documentation.
• Rapidly learn about NPIs and new features to update web-based documentation.
• Write and edit API documentation for customers using our API reference site.
• Produce a range of deliverables including product documentation, articles, how-to guides, example code, and troubleshooting content.
• Serve in a player-coach role, being hands-on with product and engineering groups while leading and mentoring other team members.
• Coordinate with external partners to deliver documentation-related projects in a timely and accurate manner.

Requirements:

• Bachelor's degree in Technical Writing, Engineering, Quality Management, or a related field.
• Minimum 8 years of technical writing experience creating B2B SaaS user documentation.
• Experience leading a small team, as well as outsourced agencies.
• Strong project management skills with the ability to manage multiple projects simultaneously; ideally familiar with SCRUM/Agile processes.
• Strong understanding of information architecture as it relates to user documentation
• Exceptional technical writing, editing, and communication skills with a strong attention to detail.
• Ability to translate complex technical information into clear, user-friendly language.
• Familiarity with programming terminologies, such as APIs, JSON, or YAML configuration files.
• Working knowledge of Markdown and GitHub (or related tools)
• Comfortable interacting with software developers and engineers across different regions and product lines.
• Certified Professional Technical Communicator (CPTC) – desired.