Senior DevOps Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Senior DevOps Engineer

For our world leading CX cloud customer experience platform, we are looking for a seasoned and dynamic Senior DevOps engineer. You shall work with our global teams in an Agile environment as a technology leader to plan, maintain, and enhance our CI/CD processes. You’ll be managing the cloud infrastructure and develop automation across multiple CX products.

CX WFO provides a unified suite of applications enabling organizations to improve call center agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.

Responsibilities

• Enhance, maintain and monitor our multi-region, large scale AWS infrastructure.
• Develop automation and tools for CI/CD and general enhancements of development processes.
• Performing ongoing maintenance and upgrades (Production & non-production)
• Identifying, researching, and prototyping new technologies to improve DevOps processes.
• Teach and mentor other engineers on DevOps best practices.
• Collaborate with both local and remote teams in different geographical locations.
  
  

• At least five years of hands-on DevOps experience
• Expert-level AWS development and solution architecture capabilities
• Experience with programming language Bash/Python/Groovy
• Hands-on implementation of Continuous Integration and Continuous Delivery in complex cloud-native products.
• Advanced Linux system administration skills
• Strong problem-solving skills, able to work both collaboratively and independently.
• Excellent communication skills, adept at explaining technical concepts to varied audiences.
  
  

• Windows system administration
• Experience with monitoring and log analysis tools