Technical Support Engineer

DOKKA is seeking a Technical Support Engineer to join the team building a next-generation finance team automation SaaS service.

Details about the company can be found on our website: www.dokka.com

Reporting to the Head of Customer Success, working directly with customers, Development teams, and the Customer Success.

Role responsibilities:

● Communicating with DOKKA customers to troubleshoot technical issues

● To provide technical support - The analysis, classification, and troubleshooting of various customer cases.

● Technical support to software and hardware installations in customer environments (both remotely and on-site)

Required skills:

● Good Communication skills

● Troubleshooting and analytical skills

● Comfortable with Linux environment

● Ability to query relational ( MySQL ) and non-relational ( ElasticSearch ) databases

● Python 2 or 3 ( entry-level )

● Shell scripting ( bash, csh )

● Public cloud infrastructure (AWS / Azure / GCP )

● Basic knowledge of accounting and/or bookkeeping processes is a big plus

● Hebrew - Native, English - high proficiency. The Russian language is a big plus.

● Seniority level: 2-3 years of experience

* Employment: Full time