Sr Support Engineer

Position Summary

The role of the Senior Oracle E-usiness Suite (EBS) Engineer is to provide exceptional remote-based support for mission-critical Oracle EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Oracle EBS modules for our global clients who use both r11i & r12. The role of the Senior Oracle EBS Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based technical support & training on Oracle Applcation Data Bases and tools.
• Support client customizations, sharing technology and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Perform regular security updates
• Identify and troubleshoot performance issues
• Manage one or more key assigned accounts as a technical advisor
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
  
  

• Bachelor Degree in Computer Science or related field or equivelant experience
  
  

• 5+ years relevant Oracle Apps DBA experience
• Strong knowledge and application of ORACLE APPS Database administration tasks (patching, concurrent Managers, users and responsibilities, code promotion, index rebuilding, configuration etc)
• Experience in Oracle R12 of work experience in Oracle R12 12.2.x version and 11i
• Must be hands-on in Oracle EBS 12.2.x rapidclone (cloning) procedures for refreshing test instances.
• Must be hands-on in using the dual file system concept of Oracle EBS 12.2.x
• Must be hands-on in using Oracle R12 tools such as adop (online patching tool), adadmin (AD administration tool) etc.
• A minimum of 5 years work experience in Oracle database administration (11g R2/12c R1/19c)
• Knowledge of Oracle EBS system administration to monitor concurrent requests and collect information on job logs
• Must be hands-on in Oracle database backup and recovery, database duplication using RMAN tool.
• Ability to perform Oracle database tuning (both SQL tuning and overall database tuning)
• Intermediate level experience in Linux shell scripting.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Act as a subject matter expert (SME) for Oracle Applications DBA work.
• Provide Shift and non-shift support for Oracle E-Business Suite, Oracle production, test and Development Instances.
• Meet service level agreements for production support response and resolution
  
  

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of Oracle EBS customization/extension methodologies
• Excellent development skills using Oracle EBS toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment
  
  

• Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Essbase, Golden Gate, Coherence
• A consulting background, while not mandatory, would be useful
• Functional or technical knowledge of other EBS modules; Financials, CRM, HR, Manufacturing/Supply Chain would be ideal
• Experience with localizations and global implementations would be an advantage