Technical Pre-Post Sale Manager

Faddom.com is currently hiring, and now is the perfect time to join our team!

Our company is experiencing rapid growth, having already grown by 3X in the past 12 months, and this is just the beginning.

We operate in the IT Operations / Cyber market and our cutting-edge technology and platform have already generated significant revenue and traction with customers all over the globe.

In line with our belief in simplicity and straightforwardness, we are seeking the right person to lead our pre/post-sale activities and oversee our Customer Success department.

We are looking for an experienced technical professional with a passion for sales and maximizing customer experience - "it's all about the value approach!"

As the Technical Pre-Post Sale Manager, your responsibilities will include:

• Possessing hands-on experience with network infrastructure and hypervisors (VMware/Hyper-V/etc.) - Mandatory
• Good familiarity with Linux
• Familiarity with cloud technologies is also an advantage.
• Leading pre-sales activities such as technical deployment sessions, initial onboarding, and POC kick-offs with the sales team.
• Managing the Customer Success department and serving as the main point of contact for our customers. This includes conducting quarterly sessions to improve and maintain our retention rate, facilitating up-sales and cross-sales, and providing support to the sales team.
• Passionate about customer-facing interactions (mostly remote sessions).

More about the position:

• High proficiency in English, both written and oral, is a MUST.
• Full-time position based in Ramat Gan (Bursa).
• Regular working hours with flexibility as needed.
• Excellent employment terms and stock option plan.
• The position is mainly in-office.

Qualified candidates will be invited for an on-site interview.

Please send your CV and/or any questions to careers-tech@faddom.com