Information Technology Manager

Responsibilities:

Lead a team of helpdesk technicians in Israel and overseas to ensure smooth operations across the organization.

Generate regular reports of Service Desk team performance both for team improvement and for executive reporting.

Process Improvements - review current processes, identify and implement improvements to gain efficiency.

Create, update, maintain, and refine policies and procedures to support the organization.

Communications - ensure notifications are sent to the appropriate teams in the event of an update or system outage.

Responsible for inventory management and procurement.

Partner with key departments to enhance user training and security awareness.

Develop an understanding of enterprise applications, the various user groups, and interconnectivity.

End user support for executive level.

• Must be a good multi-tasker with the ability to navigate and

Requirements:

3+ years in a management position with helpdesk or customer support experience.

5+ years experience with Microsoft 365, AD, AAD and Gsuite

Experience supporting Windows, operating system knowledge, including user-profiles and policies

Knowledge of supporting and troubleshooting IT Hardware, such as laptops and tablets.

Multi-tasking and time management skills.

Inventory, asset management, and procurement experience.

Ability to work with business leaders on various topics such as projects, technical issues, and/or training.

Self-learner with a desire to keep up with the latest technology trends & practices

Excellent team player with strong verbal and written communication skills

Excellent interpersonal skills and great customer service; ability to build trusted relationships with users and business stakeholders