Senior Project Manager

Location - Hybrid Greater Philadelphia/New Jersey

Please note that due to the holiday season, we will review and respond to all job applications in the New Year. We appreciate your interest and patience and apologize for this delay.

Company Overview

Our client is a data collection partner in healthcare market research. They have a proven track record of growth and success as a result of consistently delivering value for their clients by bringing together highly-talented people, real-world data, and proprietary technology to deliver outstanding work. They work with some of the biggest organizations in the healthcare space.

Their success depends on the people they hire. They are passionate about giving their team the resources and support they need to deliver for their clients. That means investing in continuous training, providing the best tools, and promoting a culture of support from colleagues and leadership alike. They believe that people do their best work when they are trusted to use good judgment to make decisions that have a positive impact on customers and the company. The culture is rooted in a shared vision of helping customers succeed, trust and support in each other, transparency and accountability across the entire organization, and a passion for learning and development.

Job Overview

They are seeking a Senior Project Manager to provide a significant contribution to their growth and success. This role contributes to sales and revenue goals by providing excellent client service to customers and managing the successful delivery of projects. This position involves working closely with sales to deepen customer relationships, understand client needs, provide consultative support throughout the project lifecycle, manage key project metrics, and think critically to develop solutions that meet project requirements on time, within budget, and with high quality.

Responsibilities

• Take ownership of the successful delivery of projects from start to finish.
• Lead internal and external kick-off meetings to ensure consistent understanding across all stakeholders of project scope and expectations.
• Oversee and lead the successful delivery of projects - ensuring customer and business needs are met or exceeded (margin management, risk management, delivery process, project dependencies and milestones, communication).
• Be a consultative partner by leveraging your knowledge of healthcare market research data collection, customer needs, and company capabilities.
• Maintain a strong understanding of the insights industry as it relates to project delivery, sample management, and other key trends that will help meet or exceed customer needs.
• Partner with sales to support current and new business growth by providing input into pricing and new opportunities to meet or exceed customer needs based on overall project performance and areas for improvement.
• Effectively communicate with customers across all medians that build and deepen positive customer relationships.
• Provide thoughtful and impactful project updates and take ownership of and proactively address challenges while providing a solutions-oriented approach.
• Build and execute effective partner strategies to complete projects on time, within budget, with high quality, and meeting or exceeding key project metrics.
• Ensure all projects are pre-billed, fully closed, and invoiced within expected timeframes.
• Proactively identify and share opportunities to improve project delivery efficiency and performance across the business.
• Drive forward growth of the client services team by contributing to the successful completion of business objectives.
• Support the growth of colleagues by providing mentorship, training, and leading by example.

Required Skills and Experience

• 5+ years of experience in healthcare market research with a focus on quantitative projects.
• Strong understanding of and experience in market research delivery and operations.
• Experience working on global projects.
• Excellent verbal and written communication skills.
• Results-oriented, customer-centric mindset with great attention to detail.
• Ability to bring an entrepreneurial mindset to project delivery and think creatively to solve problems.
• Strong follow-through, time management, and multi-tasking skills.
• Ability to analyze, understand, and interpret data as it relates to project delivery and performance.
• Capable of building positive and strong relationships with customers and across the organization.
• A passion for curiosity and learning and a drive to succeed.
• Adept at managing complex challenges and addressing them head-on.
• Able to travel as necessary to meet clients and attend industry events.