Pre Post Sales Engineer for a Hi-Tech company

Pre/Post Sales Engineer

For a SaaS start-up, develop software products using generative AI technology. It provides innovative solutions that elevate audio experiences across various platforms for artists, content creators, entrepreneurs, and businesses.

About the role

Currently seeking a Sales Engineer to join the expanding Go-To-Market team, focusing

We are in search of an individual who

excels at the pivotal task of connecting technology with our customers' needs and desires.

As a sales engineer at the company, you will play a pivotal role at the forefront of the company's operations.

You will collaborate closely with our sales, product, and engineering teams to convey the

technical and business value of the products to customers. Additionally, you will serve as a

trusted advisor to both our existing customers and potential prospects.

Responsibilities:

–

● Sales Support: you will serve as the resident sales expert on generative AI audio

products and services. Your primary responsibilities will include providing

essential technical support to the sales team, which encompasses conducting

product demonstrations, delivering proof of concepts, and offering

comprehensive customer support to both prospective and existing customers.

● Product Knowledge: Your expertise will play a pivotal role in ensuring that our

customers receive the highest level of support and guidance in understanding

and utilizing our cutting-edge generative AI audio solutions.

● Customer Engagement: Coordinate with sales representatives and

cross-functional teams to ensure a robust, long-term and enduring client

relationship.

● Customer Onboarding + Solutions Design: Work with all internal units, especially

during the early stages of adoption to ensure successful customers’ on boarding

process

● Internal + External Alignment: Internally convey customer and prospect feedback

and provide recommendations pertaining to technical architectures, model

Requirements

● A minimum of 3 years of experience in customer-facing roles, including technical sales or sales/solution engineering positions, is a must.

● 3+ years of experience in cloud/infrastructure technologies, software development/support, technology solutions, or consulting, or equivalent experience.

● Proven success in a technical presales role, with a track record of earning customer trust through effective technology sales and implementation.

● Background or experience in audio, sound, or music-related fields- an advantage

● Matrix Management skills - Demonstrated ability to effectively guide and facilitate successful collaboration with technical and customer-facing teams.

● Quick learner - Rapid assimilation of new technologies and changing business requirements

● Delights the Customer: Possesses a profound passion and aspiration to craft outstanding customer and colleague experiences.

● Achieves Results: Demonstrates a strong work ethic and operates with a sense of purpose and speed.