Support Engineer

Do you want to make an impact?

NSO Group works exclusively with vetted governmental agencies, providing them with cutting-edge technological solutions designed to assist them in investigating and preventing major crimes.

Our talented research and development teams are constantly exploring new technologies and developing solutions for the next challenge in this dynamic, ever-changing market.

Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Support Engineer you will:

• Provide our clients support and technical issues solutions both remotely and at client’s site abroad
• Track client's open support tickets and ensure they are handled until resolution
• Analyze and resolve operational and technical issues raised by the client
• Improve client’s references by writing and maintaining documentation
• Carry out debug sessions independently
• Perform production system and infrastructure upgrades
• Traveling to customers may be required.

If you have:

• At least 2 years of experience in customer technical service (remote and face to face)
• Experience in Windows and Linux operation systems
• Experience in virtualization technologies (VMware, HyperV)
• Experience in analyzing and monitoring TCP\IP networks
• Experience in network monitoring platforms
• High proficiency in English - reading, writing, and speaking
• Quick learner and detail-oriented.

Then we might have a match! 😊

It would be great if you also have:

• Speak other languages (always a bonus!)
• Experience working with CRM systems

Join NSO Group and make a difference!