TAM Regional Manager

Imperva is a multi-billion dollar cybersecurity company, protecting the world’s largest organizations from cyber-attacks. We work in a Hybrid Model from home and from the office (Rehovot) and We have been recognized as one of the Best 50 high-tech companies to work for in Israel 2022 by Dun & Bradstreet! https://www.duns100.co.il/Imperva_%D7%90%D7%99%D7%9E%D7%A4%D7%A8%D7%91%D7%94

We're looking for a TAM Regional Manager . As a TAM – Regional Manager you will manage a team of Technical Account Managers as well as create and maintain long-term relationships with Imperva strategic customers (up to 50% hands-on direct customers management ). Additionally, you will manage complex implementation, consulting assignments, technical escalations, and closely work with Support-Escalation and Product-Development teams to lead service delivery to our most important clients. You will become a technical authority of Imperva’s technologies which includes solution for Data Security, Application Security, DDoS protection, DNS protection, Cloud-based application services, Website security, CDN, etc.

Responsibilities

• Manage a team of Technical Account Managers in Israel and in the UK ( 50%)
• Lead team & business performance
• Support a suite of Imperva products for assigned accounts
• Act as a primary, single point-of-contact for assigned accounts (50%)
• Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes
• Perform quarterly systems health checks and service reviews
• Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams to reach timely resolutions
• Create and deepen customer relationships
• Analyze customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture
• Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments
• Working Days from Monday- Friday
  
  

• Minimum 5 years’ experience in a Technical Support/Escalation
• Proven ability to manage complex implementation, consulting assignments, and technical escalations
• Experience as Technical Account Manager, or Pre/Post Sales background or CSM
• Minimum of 5 years’ experience working with Cloud, Security or Network related products
• Experience in Networking, HTTP protocol
• Knowledge and experience in working with SQL Databases (such as Oracle and MSSQL)
• Familiarity with Unix/Linux OS
• Knowledge in Virtual and/or Cloud based Environments (such as VMWare and AWS\Azure)
• Installation, configuration, and maintenance of Web Servers such as IIS / Apache
• Knowledge in Load Balancers, Application / Network Firewalls, and similar technologies
• Knowledge in SSL and PKI fields
• Demonstrated ability to evaluate business needs, network infrastructure, web application architecture, security requirements, and DNS configurations of clients to deliver appropriate integration solutions
  
  

• A natural leader with leadership experience
• Business understanding and orientation
• Customer orientation and service awareness
• Demonstrated ability to work independently as part of a larger team
• Ability to communicate effectively with Development, Product Management, Security, and Sr. Management teams
• Create and maintain long-term relationships with strategic customers
• Well-organized with the ability to multi-task and prioritize with minimal supervision
• Excellent problem-solving skills with a strong sense of customer commitment
• Excellent communication (written and verbal) and interpersonal skills
• Ability to understand and communicate concepts quickly, succinctly, and accurately
• Fluent in English. Additional languages French/Spanish is an advantage