Payments Fraud Specialist

Description

We are looking for a Operation Specialist, to join our Payments team.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

WHAT AM I GOING TO DO?

• Research and compile evidence and review appropriate documentation to validate transactions throughout the dispute process lifecycle.
• Assist with automation efforts and look for new opportunities to improve our processes.
• Support our external partners with the dispute representation process, and obtain and provide missing data (evidence).
• Navigate multiple systems to maintain accurate dispute/ CB status reports.
• Analyze the results of our internal fraud tool and improve our monitoring processes.
• Work with our Third party to minimize unnecessary declines, and improve success ratios. (reduce false negatives).
• Work effectively with internal partners including Customer Success, Risk, and Payments, to resolve escalations in various payment fraud incidents.
• Become the first Point of contact for payment fraud escalations through our Slack channels.
• Support special projects as needed.
  
  

Requirements

• A minimum of 2 years experience in payment dispute processing or risk operations.
• Good understanding of bank operations, industry trends & best practices, and the rules and regulations that drive the fintech industry.
• Strong analytical skills and ability to investigate issues.
• Flexible curious nature, comfortable with rapid change.
• Strong written and verbal communication skills.
• The ability to quickly adapt to new situations and thrive in a fast-paced environment.
• Superb attention to detail.
• High level of Excel.
• SQL - highly desirable.
• Disputes and Chargebacks Experience.
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.