The Sales and service business operations team at Nova is looking for a Service Operations Specialist to support our business and drive its growth.

This role is an integral part to the service organization, enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions.

The sales and Service business operations will assist global service leadership in business data management with the day to day service administration and operational tasks.

Our role is to maintain company business by manufacturing and delivering products to our customers in the highest quality & on-time

• Nova stands at the forefront of technology, providing insights into the process control of semiconductor manufacturing. We employ physics, chemistry, math, algorithms, software, and hardware expertise to redefine the limits of possible.
• In today's world, we want our daily work to have meaning, to make a difference. At Nova, we are always learning, researching and coming up with groundbreaking solutions at the kind of place where people across the organization know each other's names.

Role and Responsibilities:

You’ll be joining the SSO (Sales and service business operations) team which consist of highly professional and dedicated individual who are working as a strong team to support Nova’s business growth.

What will you do as Service Operations Specialist?

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• Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
• Work closely with service business Managers and support the business and customers’ needs by managing quotations and contracts, follow up service forecast tracking and adjustments
• Ensure kits and UG’s on-time delivery, work with material to follow and track delivery and mitigate gaps
• Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control on delivery, revenue, forecast, etc.
• Partner with Finance on monthly and quarterly closing, policies and guidelines.
• Maintain service data and ensure data accuracy in ERP, Bi-Tool and other software programs

Requirements:

• Bachelor’s degree in economics, business / BSc in industrial engineering
• 3-4 years of experience – in service operations roles
• Proven excellence, multi-tasking, prioritizing projects and meeting deadlines and goals.
• Proficiency with ERP and BI-Tool systems
• High level English proficiency

The Extra spice:

• Strong ability to partnering and having leadership to resolve challenges and achieving results
• Oversee customer and Nova's’ needs to achieve optimized service process execution
• Ability to work within a team, support teammates and see overall team objectives as their own

If you need assistance due to a disability, you may contact us at talent@novami.com