Customer Service

Agilite, a rapidly-growing defense equipment business is looking for a talented Customer Service representative to support the company’s B2B Network sales team.
Responsibilities Include:
- Prioritizing orders and making sure all they go out accurately & on time
- Managing the B2B client full quote-to-invoice process for our International Dealers including order entry, administration and shipping.
-Communicating with Agilite Dealers around the world in English
-Working closely with our B2B Sales department
- Constantly improving procedures so that warehouse staff can work independently and process orders efficiently.
- Maintain ERP system reliability religiously.
- Communication with fulfillment centres / shipping providers on a daily basis.
- General administrative tasks
- Assisting the E-commerce customer support team during busy periods including Black Friday
Position Requirements:
- Bachelors degree, preferably in a supply chain-related field.
- Professional level Spoken & Written English (compulsory)
-Outstanding people and written communication skills
-A natural problem solver
- Spoken/Written Hebrew an advantage
- Minimum of 2 years experience in a customer service, supply chain, e-commerce or logistics or role.
- Exceptional Microsoft Office (Excel) skills preferred.
- Experience with WMS (warehouse management systems), ERP systems such as SAP Business, Katana, and Shopify e-commerce platform strongly preferred.
- Must be flexible and responsible to maintain availability for critical issues during irregular hours due to the business’s global network of customers.

To Apply, Send a copy of your resume to [email protected]
Position:Full Time
Location: Holon, Israel, Hybrid or Remote (Hybrid or remote following onboarding process in office)