Technical Support Engineer - Optical Module

Description

Innoviz is a world-leading cutting-edge LiDAR development company. Our best-of-its-class and unique sensor combines software, hardware, optics and mechanics.

Innoviz is the first LiDAR provider to be selected by a major automaker (BMW, VW) to mass-produce Level 3-5 autonomous vehicles. Our product delivers a rich 3D point cloud, coupled with Innoviz’s perception software, the sensor enables superior object detection, classification and tracking with unrivaled angular resolution.

The Technical-Support team is part of the Innoviz Delivery department and is in charge of orchestrating the programs across the company and delivering committed products to our customers.

We are looking for a talented and experienced Technical Support Engineer to join our team. As a member of this team, you will:

• Perform analysis of customer issues, including log analysis and reproduction, in cutting-edge technologies in the automotive industry.
• providing technical support for customer deployments
• Build the team capabilities to analyze customer issues by ramp-up and own new tools and setups
• Working with our customers daily on a technical level - Automotive OEMs and Tier 1
• Working with interdisciplinary R&D teams to resolve technical issues in different domains (e.g., SW, mechanics, optics, HW, etc.)
• Prioritizing and balancing requirements of different stakeholders while taking into account R&D constraints and project timeline
• Identify and escalate issues as needed
  
  

• Bachelor's degree in Electrical Engineering or a related field
• 2+ years of experience in relevant roles (e.g., Technical Support, System Engineer, Electronic Engineer, etc.)
• Experience in analysis of complex issues (root cause) – hands-on
• A systems-oriented understanding
• Customer-facing role - a positive, engaging personality
• Multi-tasking, self-learning, highly motivated and a team player
• High proficiency in spoken & written English
• Technical support experience – an advantage