Account Director

The Account Director is responsible for leading the organization’s overall relationship with assigned clients and for the successful delivery of the review cycle continuum. This role assumes a forward-thinking and confident professional who views our clients through a BIG PICTURE lens and confidently communicates at all levels of the organization. The individual will lead internal and external stakeholders to ensure the optimal delivery of contracted services; such leadership will include tracking Key Performance Indicators, understanding & addressing factors negatively impacting service delivery, managing financial performance of the assigned portfolio, developing consultative relationships with key client stakeholders, and driving key business development initiatives within the account. The position is client-facing requiring a seasoned account management professional who will establish and maintain a productive relationship with internal and external clients.

Competencies:

• Strong (verbal and written) communication skills with an ability to build relationships
• High degree of professionalism
• Strong time-management and problem solving skills
• Ability to lead internal and external meetings with a keen focus on clear communications, executive presence, and problem solving
• Robust presentation skills with the ability to influence change and drive client engagement
• Client relationship management and consultation
• Service Delivery management to ensure Key Performance Indicators and Service Level Agreements are met or exceeded
• Performance drivers, forecasts, and variances
• Account financial analysis to provide organizational leadership with insight into budget recommendations, revenue forecasts, and financial variance analysis
• Strategy development and implementation for client engagement enhancement and service delivery improvement
• Opportunity identification to expand scope of services within assigned portfolio and work with leadership team to drive such opportunities
• Documentation and communication of new client-specific processes and requirements
• Cross-functional collaboration across teams to enhance account performance
• Client escalation management and resolution
  
  

• Ten (10)+ years of account management experience, with 5 years in a leadership role
• Healthcare claims industry expertise
• Excellent client-facing skills
• Strong executive oral and written communication skills
• Attention to detail, and commitment to client satisfaction
• Confident and effective leader and mentor
• Problem solving and solutions focused
• Comfortable interpreting data and developing meaningful insights
• Experience managing projects with cross-functional departments
• Ability to assess, redefine, and execute business processes
• Understanding of healthcare payment integrity
• Strong interpersonal skills with ability to lead others through change