Account Manager

The Account Manager is responsible for the successful support and execution of the account management review cycle continuum. This role works collaboratively with Account Management leadership to ensure effective account oversight. This role assumes a forward-thinking and confident professional who confidently communicates to all levels of the organization. The position is client-facing requiring a seasoned professional who will establish and maintain a productive relationship with internal and external stakeholders.

Competencies:

• Facilitate swift resolution of assigned internal or client escalations relating to MedReview activity
• Manage escalations from clients or other MedReview departments
• Respond to escalated provider inquiries (including training on MedReview processes as applicable)
• Support documentation of new client-specific processes
• Ensure other departments receive guidance on new client-specific process changes and deviations
• Collaborate with cross functional teams to enhance account performance
• Work with Account Management leadership to develop process improvement strategies
• Participate in implementation of new clients
• Provide Account Management leadership communications regarding challenges, recommended solutions, and wins
  
  

• Five (5) years of senior customer service or account management support experience
• Healthcare claims industry expertise
• Problem solving and solutions focused
• Excellent client-facing skills
• Attention to detail, and commitment to client satisfaction
• Comfortable interpreting data and developing meaningful insights, analytical mindset
• Experience with managing projects with cross-functional departments
• Strong oral and written communication skills
• Understanding of payment integrity a plus
• Strong interpersonal skills with ability to lead others through change
• Limited travel