Customer Support Specialist

Okoora is seeking a customer support to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with the development team to ensure timely resolution of customer issues. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.

About The Role:

• Support and answer clients’ queries
• Answering incoming calls, emails, or chat messages from customers and responding to their inquiries in a timely and professional manner.
• Providing basic technical support, such as troubleshooting common issues with products or services.
• API integration and functionality
• System functionality monitoring by examining logs
• Training and guidance to clients on functionality and settings
• Write articles and guides for clients
• Working with other departments, such as sales or finance, to resolve customer issues.

Requirements:

• Previous experience in customer support
• Experience working in fintech, financial services, or related matters.
• Excellent communication skills through phone, in-person, and writing in English and Hebrew
• Eager to learn and tackle complicated problems.
• Ability to analyse problems quickly and find suitable solutions based on available resources.
• Familiar with Jira and Zendesk – big advantage
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.