Services Engineer

Position Description:

• The engineer is part of the EMEA Services Team.
• The focus of this post-sale position is joining the Support Engineers team providing level 2/3 support and Professional Services to AudioCodes customers across EMEA.
• The engineer is responsible for the reported issues resolution cycle; from responding to initial trouble reports, to reproducing issues in the lab and/or escalating to R&D; follow-up until solution is delivered.
• The position involves the following responsibilities:
• Work with AudioCodes customers and partners on Various AudioCodes products.
• Remote online sessions
• Troubleshooting & Debugging
• Reproducing issues in the lab o Interfacing with backend support/R&D for L4 o Ensuring High Customer Satisfaction o Performing various configuration changes and upgrades as per existing procedures.
• On-call duty
• The Engineer must be an experience working in customer’s environment to collect information, perform configuration changes, apply software fixes and similar activities.
• The Engineer must understand the complexities of the products and environments being deployed.
  
  

• Experience with Cloud on administration level. Azure is a key advantage.
• Solid understanding of Windows and Linux platforms.
• Experience with Microsoft Unified Communications technologies
• Teams. Knowledge of Microsoft 365 design and administration, PowerShell, etc., will be considered a key advantage.
• Microsoft certification in Azure Administration and\or Unified Communications preferred. Excellent written and verbal communication skills.
• Solid customer service orientation and a passion for excellence.
• Excellent diagnostic, troubleshooting and problems solving skills. Ability to work in a fast-paced environment. Required Skills and Experience
• Experience in cloud providers & virtualization (Azure/ AWS / VMware / Hyper-V)
• 2-3 years of proven practical experience with Network / System
• Knowledge of Windows OS and Linux.
• Experience with relational databases (MySql / SqlServer / Oracle/MongoDB)
• Strong command of the English language